Return & Warranty Policies

Return Policy

No return accepted at our Website and store unless the product has damaged or defected. You can get exchange of the damaged or defected product.

Items purchased at our website and store may be returned at our store by mail or in person.

Items must be returned in the original packaging. You must keep your packaging for at least first 30 days after purchase.


Electric & Bluetooth Device

We provide 30 days warranty of all electric device EXCEPT brand product such as Samsung, LG, and Motorola products.

If you have problem with brand product such as Samsung, LG, and Motorola you have to contact to manufacturer to get warranty.


Cell Phones & RMA Phones

All cell phones device has 30 days store warranty.

EXCEPT cases:

New Apple phones has 1 year apple warranty.

New Samsung phones has 1 year Samsung warranty.

New T-mobile phones has 1 year T-mobile warranty.


Where to Send?

To: Downtowncellular

Attn. RMA Dept.

1827 E. 16TH ST. LOS ANGELES, CA 90021